Unilode

Web App

Smarter ULD solutions

Unilode Aviation Solutions manages the world’s largest outsourced fleet of ULDs (Unit Load Devices). ACTIS is a MRO (Maintenance, Repair and Operations) lifecycle software application for managing these ULDs.

Datacom was tasked with updating and streamlining ACTIS’s workflow process to make it more efficient and user-friendly for the business.

My Role

Senior UX/UI Designer

12 month contract

My Responsibilities

_Discovery workshops
_Digital strategy

_Persona refinement
_Information architecture

_Userflows and Wireframes
_User Interface design and prototypes
_Interactive design
_Design system


I collaborated closely with the business and development teams in New Zealand, Australia and Switzerland on all aspects of the products well as managed a small team of Product Designers.

Discovery workshops

Working in an Agile environment with fortnightly sprints, we spent three months in the ‘discovery’ phase, scoping the updates between the existing ACTIS platform and the new ACTIS 2.0 platform.

Whiteboards filled with flowcharts, diagrams, post-it notes, and handwritten notes in red and blue ink, creating visual plans or processes.

Information Architecture and Wireframes

We carefully crafted every element, bring the most import content and actions to the forefront and removing what was unnecessary. Screen-by-screen we built low-fi wireframes, iterating and refining the user journeys and micro-interactions.

Wireframes of a project management or operations software interface, showing different pages including contract details, salvage information, work order, damage inspection, invoicing, customer contracts, and related data tables.

Prototypes and UI design

As each user journey became more and more defined, we began building a prototype of the entire platform, linking all the userflows for the different personas. Once the prototypes were approved and the Styleguides completed, we finalised the User Interface designs ready for DEV.

Tablet screen showing a facility backlog management dashboard with sections for inbound, WIP, hold, outbound, and total tasks. The dashboard displays the number of tasks in each category and a list of work orders with details such as customer, task type, serial number, equipment type, date raised, days in facility, facility location, and status. There are filter and scan barcode options.
Tablet screen showing a damage inspection report with 3D images of a damaged object on the screen.
Tablet screen displaying a login page with the Unilode logo and fields for email and password, overlaid on an image of an airplane engine and ground equipment at an airport.
Tablet screen displaying a production management software interface with a dark navigation menu on the left, including options like Home, Production, Facility Backlog, KPI, Delivery, Timesheet, Labour Performance, and Document Management. The main area shows task details, barcode scanning options, and task status indicators, such as 'In Progress' and 'Received'.
Tablet screen showing a 3D model of a damaged structure, with options to specify damage type and location, including a photo upload feature.
Tablet screen showing a parts and services management software dashboard.
Tablet screen displaying a work order management software interface with task details, equipment information, customer data, and photos of equipment.
A tablet screen displaying a manufacturing software interface with a dark side menu and a detailed task list in the background.
Tablet screen displaying a facility management dashboard with sections for inbound, WIP, hold, outbound, and total tasks, along with a list of work orders.
Two white smartphones displaying a logistics company's app interface, showing login screen and menu with options for Home, Production, Parts, Reports, Quality Assurance, Entities, and Setup, over a white background.
Laptop screen displaying a purchase orders management web page with a list of purchase orders, their statuses, and details.
A software interface on a laptop showing scope and levels management for a person named Shane Surtees, with a green success message indicating a level activation, and various rows displaying certification data, statuses, and options.
A parts management software interface showing details for a part labeled 'J1234' with supplier and facility information, customer settings, conversion units, and uploaded documents.

Styleguides

With the designers moving on to other contracts and the development taking further 12 months, these Styleguides became an important reference (design truth) for the DEV team in the build.

A collage of multiple screenshots showcasing a mobile application interface with dark and light themes, various forms, appointment scheduling, and data tables related to project management or booking system.

Similar Work

Website Platform

Ecommerce

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